Ridehail Terms

Last Revised: June 22, 2022

These terms and conditions (the “Ridehail Terms”) apply to Cruise’s ridehail services and associated personal transportation services using autonomous vehicle technology (“Ridehail Services”), and constitute Additional Terms under the Cruise Terms of Service (the “Agreement”). These Ridehail Services constitute a portion of the Services as provided in the Agreement. Consequently, these Ridehail Terms are incorporated into and made a part of the Agreement and will apply to your use, and Cruise’s provision, of the Ridehail Services. For clarity, these Ridehail Terms are in addition to, and do not limit, the other terms and conditions of the Agreement. 

By accepting the Agreement, you consent to receive either drivered or driverless autonomous vehicle service (i.e., drivered or driverless AV Ridehail Services), as determined by Cruise on a case by case basis, and you are responsible for obtaining such consent from any Passengers (defined below) prior to each ride.  Any capitalized terms used and not otherwise defined in these Ridehail Terms will have the meanings given to such terms elsewhere in the Agreement. 

Table of Contents

  1. Booking a Ride

  2. Passengers

  3. General Terms

  4. Pricing

  5. Insurance

  6. Service Limitations

1. Booking a Ride

1.1 In order to book a ride using the Ridehail Services, you must use the functionality provided through the Cruise Services. By booking a ride, you consent to autonomous vehicle passenger service.

2. Passengers

2.1 Guest passengers under the age of 18 are not permitted in the AV unless expressly authorized by Cruise.

2.2 When you use the Ridehail Services with another person (e.g., ordering an AV to ride with other passengers) or otherwise enable or authorize another person to ride in an AV under your Account (any such person, a “Passenger”), you are responsible for ensuring that such Passengers receive notice of the Cruise Privacy Policy and are informed of and comply with the Agreement, these Ridehail Terms, and the Community Rules. All rules, requirements, restrictions, limitations, and other obligations under the Agreement, including these Ridehail Terms, apply to your Passengers as well as to you. Any rides requested via your Account will be deemed to be "your ride" for purposes of the Agreement, and you will be responsible for all acts and omissions of you and your Passengers. 

2.3 If authorized to do so, when you permit someone under the age of 18 to be a Passenger in an AV requested via your Account, you represent and warrant that (a) you have obtained consent from such person’s parent or legal guardian, (b) that you will not allow anyone under the age of 18 to ride without being accompanied by someone over the age of 18, and (c) you will ensure minors are secured in child safety systems (e.g., child restraint systems, car seats, booster seats, etc.) as required by applicable law.  

3. General Terms

3.1 General. You are responsible for beginning and ending your ride in accordance with the instructions we provide via the Cruise System. You must use seat belts and, if applicable, child restraint systems while riding in our AVs. Please be aware that the AV may not operate if you do not fasten your seat belt, and your ride may be ended early if you engage in any dangerous behavior, such as unfastening your seat belt, during operation of the AV. You and your Passengers must safely secure all personal property during your ride, and we are not liable for any damage resulting from your or your Passengers’ failure to secure personal property. We are not responsible for any lost, stolen or damaged personal property left in our AVs. If you believe that you left behind any personal item, please contact us via the Cruise Mobile App or at rider-support@getcruise.com.

3.2 Restrictions. We may limit the number of rides you can take or implement other restrictions on your ability to take rides, including by setting a minimum or maximum distance for any single ride. Use of the Ridehail Services, including AVs, is subject to availability. Cruise may, in its sole discretion, modify or suspend the areas and service hours in which you may use the Ridehail Services. You must not purchase rides in our AVs from any party other than Cruise or resell rides in our AVs to any other party. 

3.3 Law Enforcement. You may encounter law enforcement while using the Ridehail Services. You acknowledge and agree that Cruise will not act as an intermediary between you and law enforcement.

3.4 OnStar Services. We have contracted with General Motors Company, OnStar, LLC (“OnStar”) to provide emergency response services. During use of these emergency response services, including when a call is engaged, we may send or you may provide directly to OnStar personal information. By using the Service, you consent to this.  For more information, please see our Privacy Policy.  

3.5 Damages and Cleaning. You must contact us promptly using the in-AV interfaces or through the Cruise Mobile App if you or your Passengers discover or cause any damage to the interior or exterior of our AVs (such as stains on the seats or floors), or if you or your Passengers experience any operational, safety, or accessibility issues before or during your ride (such as a flat tire, accident or failure to reach your designated destination). You agree to cooperate with us in our investigation and provide complete and accurate information regarding the issue (e.g. send a picture of damage, provide relevant facts based on your observation or experience, etc.) at our request. You and your Passengers will leave the AV in the same state of cleanliness and repair that the AV was in when you entered. You will be responsible for paying for all damage to the AV caused by you or your Passengers. In addition, if you or your Passengers leave the AV in an excessively unclean condition, you agree to pay a “Cleaning Fee” of at least $200 (as reasonably determined by Cruise in its sole discretion) towards vehicle cleaning.

3.6 Ridehail Code of Conduct. When using the Ridehail Service, all obligations and restrictions of the Agreement, these Ridehail Terms, and the Community Rules will apply to use of the Ridehail Service by you and your Passengers.  In addition, while using our Ridehail Services you and your Passengers will not: (i) tamper with or modify any aspect of our AVs (including any equipment or stickers installed on the AV), or access or use any controls or functionality of our AV not expressly labeled for passenger use, including the steering wheel or brakes; (ii) use any component of our AV in a manner that is inconsistent with the expected use of the component; or (iii) use the end-ride early button other than when needing to exit the AV before the intended destination.  

4. Pricing

4.1 Pricing for the Cruise Ridehail Services depends on various factors such as the location of the ride, the duration of the ride, miles driven, any new destinations added during the ride and the level of demand at a particular time, as well as other promotions and programs offered by Cruise from time to time. We reserve the right to modify pricing for the Cruise Riding Hail Services at any time in our sole discretion, but any such changes will not apply to rides that you have begun or completed before the price change takes effect.  You may get an estimated price for an estimated route by entering your pickup spot and destination in the Cruise Mobile App. The final amount may be adjusted up or down at the end of the trip if the actual route has tolls/surcharges that differ from the estimated route. Your final price for the trip may also change based on any additional distance or duration beyond the estimated route. In addition, we may offer other forms of payment.

5. Insurance

5.1 We meet or exceed all insurance coverage requirements and/or financial responsibility limits applicable to our AVs. These coverages are subject to certain legal requirements and, as permitted by applicable law, certain exclusions and coverage limits. For details regarding these coverages, including how to make a claim for coverage, applicable conditions, and coverage exclusions, please see the Cruise System. Cruise may contract with a third party to provide insurance, in which case, the insurance will be deemed to be Third Party Services under the Agreement.

6. Service Limitations

6.1 The Ridehail Services, including our autonomous vehicle system and accessibility settings, depend upon emerging technologies and could become inoperable or inaccessible for a period of time with little to no advance notice. Additionally, in some circumstances, the AV may be manually operated by a trained driver. For these and other reasons (such as if an AV gets a flat tire), you may not always be delivered to your intended destinations or you may experience inconveniences or discomfort related to the Services. Our AVs are not designed to provide transportation services in connection with emergencies, such as if a person needs to be transported to a hospital for urgent or emergency care. Additionally, the Ridehail Services should not be used for transporting items of high value. If you use our AVs, you acknowledge that you understand the risks described in this Section 6.